Last Updated: February 24, 2026

​

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit our website goutetgrace.ca, use our services (the "Service"), make a purchase, or communicate with us. It also explains your privacy rights and how the law protects you. ​ In the event of a conflict between our Terms of Use and this policy, the latter prevails regarding the collection and processing of your personal information. ​ Please read this policy carefully. By using the Services, you acknowledge that you are aware of the collection, use, and disclosure of your personal information as described below. ​

​

Interpretation and Definitions ​

Interpretation

Words with the first letter capitalized have the meanings defined below, whether they appear in the singular or plural. ​

 

Definitions

• Account: A unique account created to access our Services.

• Affiliate: An entity controlling, controlled by, or under common control with Goût et Grâce.

• Company ("us", "our", "ours"): Goût et Grâce.

• Cookies: Files placed on your device to record certain browsing information.

• Country: Quebec, Canada.

• Device: Any device used to access the Service (computer, phone, tablet).

• Personal Information: Any information that allows for the identification of an individual, directly or indirectly.

• Service: The website goutetgrace.ca.

• Service Provider: A third party processing data on our behalf.

• Third-Party Social Media Service: Platforms allowing connection to the Service (e.g., Google, Facebook, Instagram).

• Usage Data: Information collected automatically during the use of the Service.

• You: The user of the Service.

​

Personal Information We Collect ​

When we use the expression "personal information," we are referring to any information allowing you to be identified directly or indirectly. Anonymized information is not considered personal information. ​ Depending on your interaction with our Services and your place of residence, we may collect the following categories of information: ​

• Contact Details: First and last name, address, city, province, postal code, email, phone number, billing and shipping addresses

• Account Information: Username, password, user preferences

• Financial Information: Payment methods and transaction confirmations, processed securely by our payment service providers

• Transaction History: Products viewed, ordered, or returned

• Communications: Messages and exchanges with our customer service

• Usage Data: Pages visited, duration of visits, interactions with the site

• Technical Information: IP address, device type, browser, device identifiers, and other technical data

​

Connection via third-party services

If you choose to connect to our Services using a social network account or a third-party service, we may receive certain information associated with that account, in accordance with the privacy settings of the service concerned. ​ Cookies and tracking technologies We use cookies to improve your experience, analyze site usage, and optimize our Services. You can configure your browser to refuse cookies; however, certain site features may be limited.

Sources of information We collect your information:

• directly from you

• automatically, through cookies and similar technologies

• from third-party partners or providers

​

Use of your information ​

We use your personal information for:

 

• Provision and improvement of Services

• payment processing

• order fulfillment

• management of deliveries and returns

• account management

• product recommendations

• personalization of the user experience

​

Marketing and advertising

• sending newsletters

• promotions

• targeted advertisements

• communications by email or SMS

​

Security and fraud prevention

• securing transactions

• detection of suspicious activities

• protection of our company and our customers

​

Communication

• customer service

• customer relationship management

​

Legal obligations

• compliance with applicable laws

• responding to government requests

• protection of our legal rights

​

Disclosure of information

We may disclose your personal information:

• in the context of business transactions

• to comply with the law

• to protect our rights

• to our service providers

​

Communications with customers

 

We may communicate with you via:

• newsletters

• SMS

• order confirmations

• shipping notifications

• customer service

You can unsubscribe from marketing communications at any time. Transactional communications will, however, continue to be sent. ​

​

Third-party sites

 

Our site may contain links to external sites. We are not responsible for their practices or privacy policies. ​

​

Children's information

Our Services are not intended for individuals under the age of 16. We do not knowingly collect personal information regarding children. ​

​

Data retention

We retain your personal information as long as necessary to:

• provide the Services

• respect our legal obligations

• resolve disputes

​

Your rights

 

You may request:

• access to your personal information

• their rectification

• their deletion

• the limitation of processing

• portability

• opposition to processing

You may also file a complaint with the Commission d’accès à l’information du Québec or the Office of the Privacy Commissioner of Canada. ​

​

Complaints

For any complaint regarding the protection of your personal information, please contact us. You may also file a complaint with the competent authority.

​

Modifications ​

We may update this policy at any time. The date of the last update will be indicated on this page. ​

​

Contact us

For any question or request regarding this policy: goutetgrace@gmail.com